Great Pine Limited Disclosure Information 

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About Great Pine Limited 

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Great Pine Limited is a Financial Advice Provider that holds a license issued by the Financial Markets Authority (FMA) to provide financial advice services. (Financial Services Provider full license Number - FSP774175) 

 

You can find us listed on the Financial Service Providers Register at fsp-register.companiesoffice.govt.nz. 

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How Long have we been in the insurance industry? 

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We have been in business since 2006. Our goal is to help you take control of your life, health and wellbeing. 

 

Services and products we can advise on 

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The conditions of our license allow us to provide the following financial advice services: 

• Personal & Group Life Risk & Medical Insurance (Life cover, Trauma cover, Total Permanent Disability cover, Income/Mortgage protection, New to Business, Medical/Health Insurance, Travel insurance etc.) 

 

Great Pine Limited provide personalized advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs. 

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We follow a documented advice process that uses your personal situation to work out what’s important to you, what products you need and how much cover you should have in place. We then recommend the provider that offers the cover most suited to your stated preferences. 

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Providers we work with 

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Great Pine Limited have chosen to work with the following personal risk insurers:

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- AIA                                  - Partners Life                         - Fidelity Life                      - Southern Cross 

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- nib                                   - Chubb                                  - Asteron Life                      - Orbit Protect travel insurance 

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This means that Great Pine Limited will only consider the providers listed above when recommending a product to meet your personal risk insurance needs. 

 

How we are paid 

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Great Pine Limited does not charge any upfront fees for our risk advice services. To ensure advice remains accessible, we are paid commission by the insurance provider of any product you put in place on the back of our recommendation. Great Pine Ltd. may also receive an ongoing commission for insurance services we implement for you. 

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How we manage conflicts of interest and put your interest first 

All of the services Great Pine Limited offers are provided free of charge to our clients. This is because we are paid by the providers when one of their products is taken up on the back of our recommendation. 

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Although we are paid by the providers, we always put your interests first: 

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• We follow a proven 6-step advice process that puts our clients needs at the heart of the advice process 

• We identify and disclose the maximum level of commission we may get on the back of our recommendation 

• If our recommendation involves replacing cover, we will provide a comparison of covers and explain what the recommended provider offers that your existing cover does not. We will also let you know if there is anything your existing provider covers that the recommended provider will not. 

• All our recommendations are provided in writing with an explanation as to how they are based on your individual needs 

• Great Pine Limited have a Register of Conflict which allows us to manage any conflicts which arise. Great Pine completes reviews of our advice process to ensure we follow a thorough review process that puts client interest first. 

 

What if something goes wrong 

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We value the ability of our clients to provide feedback about the service they have received as well as the opportunity to put it right when they are unhappy with any aspect of our service. 

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If you would like to raise concerns about the service you have received, we have an internal complaint process that we will follow when we receive your formal complaint.

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In writing -        Great Pine Complaints Officer 

                          Wei Zhang 2 Swithland Place, Avonhead, Christchurch 

By telephone - 021 778 008 

By email -         complaints@greatpine.co.nz 

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Our internal process involves

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1. Requesting your complaint in writing 

2. We will consider your complaint and aim to acknowledge a complaint in writing within two working days of being received. We may need to contact you to get further information about your complaint. 

3. We aim to investigate and resolve complaints within 28 working days. If we can’t, we will contact you within that time for an update to let you know we need more time to consider your complaint. 

4. We will contact you by email to let you know, brief summary and reviewed information of the complaint, also with the outcome of the review and our response. 

 

If we can’t resolve your complaint, or you are unsatisfied with the outcome of our internal complaints process, you are able to escalate it to our dispute resolution scheme: 

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Scheme -               Insurance & Financial Services Ombudsman Scheme 

Physical address - Level 2, Solnet House, 70 The Terrace, Wellington 6143 

Phone -                  0800 888 202 

Email -                    info@ifso.co.nz 

Website -               https://www.ifso.nz/ 

Postal address -    PO Box 10-845, Wellington 6143 

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They are an independent dispute resolution service provider that helps resolve complaints about financial service providers, free of charge. 

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Our Duties 

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Under the Financial Markets Conduct Act 2013, it is the duty of Great Pine Limited and our advisers to: 

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• Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and 

• Give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and 

• Exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and 

• Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice. 

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Our Contact Details 

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Name -            Wei Zhang (also known as Vivian Zhang) 

Address -         2 Swithland Place, Avonhead, Christchurch 

Phone -            021 778 008 

Email -              vivian.zhang@greatpine.co.nz 

FSP number -  55921 

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We give advice on behalf of the Financial Advice Provider: Great Pine Ltd. 

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This disclosure statement was prepared on 09 February 2024.